![]() ![]() Please see the manufacturer’s product warranty for details.Ī 1-year warranty is a warranty in which the seller or manufacturer guarantees remedies for product defects for one year from the date of sale. The customer accidentally provided the wrong shipping addressĪfter the 30 day returns period, customers may use the items TECKNET manufacturers product warranty period for repairs if the item is faulty or malfunctioning. The customer accidentally bought too many Order Cancellation after the item already shipped out, even if you have not yet received the item Misinterpretation of Product Description (failure to fully read item details/descriptions/features) Buyers Remorse (“Not satisfied with performance”, “Item doesn’t fit me correctly”, “Item doesn’t meet my expectations”, “I tried it, but I want something else”, etc.) Examples of these customer returns may include:ġ. It is important to note that original shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs. Pre-paid return shipping labels are not provided in these instances. In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer. – When the Customer Pays For Return Shipping ? If the customer prefers to get it fixed instead of shipping the bulky equipment back to our warehouse, we do send out technicians or repairmen to customer homes.If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item.If the item is found to be defective, we will issue a refund. Once we have received the approved returned item, we will review its condition.Use the Contact Us form to submit pics/videos for your return request. If a customer claims an item is defective/damaged, the customer must provide proof prior to return, with no exceptions.The customer is also vulnerable to the 15% restocking fee as well as any shipping charges the seller has paid out. ![]() If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back.For items that arrive damaged or are defective, YOU MUST provide video/photos to support your claim that the item arrived damaged or is malfunctioning.Item malfunctioned during the 30 day returns period (Assuming the customer assembled the item properly per the instruction manual).Item arrived defective and cannot be fixed with a replacement part.Under the circumstance that you receive a damaged or defective item, we will be able to exchange or cover the shipping fee if you decide to return it. All of our Products are strictly tested by our quality inspection team before shipment, if you find any quality issue, please email us at You will receive a response within 48 hours.ġ. 1 x USB receiver (Stored in the back of the mouse).By changing the way you use your wrist and arms, effectively reduce pain and discomfort. Scientific Ergonomic Mouse is full of vitality, innovation, and has many health benefits. With its handy, ergonomic design and high functionality, the vertical mouse is comfortable and supportive for your hand, keeping you going for as long as you like. Smart ergonomic design of wireless mouse, need to spend some time to adapt to use the mouse with different angles, once you get used to it, you will love it. This wireless vertical mouse tracks every movement with its super-fast 2.4 GHz wireless connection, and never worry about delays or dropouts! High Responsiveness Simply plug the USB receiver into your computer and work wirelessly from anywhere - enjoy the convenience of wireless mosue.
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